Support
Tell us what happened and we’ll help you understand the next step. VitalSpoke is not medical or emergency support.
Email supportWhat to include
- your app version and iOS version;
- the feature and approximate time of the problem;
- whether you use a self-hosted or hosted server, and its public hostname only;
- the exact error text, with health values and personal identifiers removed.
Do not email an owner token, connector key, password, provider credential, full health export, or screenshot containing private health information. Support does not need your owner token to investigate a normal app issue.
Apple Health and exports
VitalSpoke reads seven Apple Health categories: steps, heart rate, resting heart rate, heart-rate variability, active energy, sleep, and workouts. Access is read-only. Exports are manual: choose the categories and date range each time. A denied permission and an empty result can look similar because of Apple HealthKit privacy behavior.
If an export fails, check the Health permissions for the intended categories, choose a date range containing records, and check that the configured server URL is the expected HTTPS address. Never paste health records into a support email.
Sign-in and connectors
Apple and Google sign-in appear only when configured. A Muse connector is a separate read-only key with selected categories, dates, and an expiry of no more than 30 days. The key is shown once; save it in a secure credential store and never use the account owner token for a connected tool. Revocation stops future reads, but a connected service may retain information it already retrieved.
Email sign-in includes account creation, email verification, password reset, and password changes. An email delivery or verification failure should be reported without including the verification code. Signing in with different methods does not automatically merge accounts.
Muse directory approval is pending. A successful connector read shows that the key was used; it does not independently identify Meta as the caller. Muse may use interactions and tool activity for training unless you opt out in its settings. Review the sharing disclosure before connecting real health records.
Subscriptions
Apple in-app subscriptions and Stripe web checkout are separate payment paths. Apple displays the localized price, trial eligibility, renewal, and management controls. The current plans are $4.99/month and $39.99/year, with a possible 7-day trial for eligible subscribers. Stripe web checkout has its own checkout and customer portal. If billing is unavailable, the operator may not have enabled that provider.
Deleting a VitalSpoke account does not cancel Apple billing. Manage Apple subscriptions through Apple; manage Stripe subscriptions through the Stripe Customer Portal.
Deletion and privacy requests
Use the account controls in the app to sign out, revoke a connector, or request account deletion. Deletion removes active server records, sessions, and connector keys. Local server backups may retain copies for roughly eight to nine days. A connected tool’s copies and payment-provider records must be handled through those services. For a privacy request, email admin@myrandomcompany.com and do not attach health data or credentials.
Company contact
myrandomcompany Incorporated, a Delaware corporation, operates the hosted VitalSpoke service.
Phone: +1 859 251 3498
Mailing address: 447 Broadway, 2nd FL 2913, New York, NY 10013, United States.
Registered office: c/o Firstbase Agent LLC, 1007 N Orange St, 4th Floor Ste 1382, Wilmington, DE 19801, United States.
Company website: myrandomcompany.com. For VitalSpoke questions, use the support email above. The company’s postal addresses are not a channel for sending health exports or credentials.